Returns & Refunds Policy
Returns & Refund Policy
At Millers Floral Design, we take great care to ensure every order is prepared and delivered to the highest possible standard. If you experience any issues with your order, please contact us as soon as possible and we will do everything we can to resolve the matter promptly and fairly.
Fresh Flowers & Plants
Fresh flowers and plants are perishable products.
Due to their perishable nature, they cannot be returned simply because you have changed your mind after delivery.
If your flowers or plants arrive damaged, faulty, incorrect, or you believe they are not of satisfactory quality, please contact us within 3 days of delivery. Where possible, please include photographs to help us assess the issue.
Where appropriate, we may offer one of the following:
- A replacement
- An exchange
- A full or partial refund
Non-Perishable Products
This includes products such as:
- Teddy bears
- Chocolates
- Wine
- Vases
- Giftware
- Other non-perishable gifts
If you receive a non-perishable item that is damaged, faulty, incorrect, or not as described, please contact us as soon as reasonably possible, and ideally within 7 days of delivery.
If you wish to return a non-perishable item, please contact us within 7 days of delivery before returning the item. Returned items must be unused, in their original packaging and in a resaleable condition, unless they are faulty.
Please note that some products may not be eligible for return where exemptions apply under UK consumer law, including personalised products and certain sealed items once opened.
How to Request a Return
Before returning any item, please contact us using the details below.
Depending on the product and the nature of the issue, we may ask you to:
- Return the item to our shop.
- Return the item by post.
- Provide photographs so that we can assess the issue without requiring the item to be returned.
Customers are responsible for taking reasonable care of returned items until they are received by Millers Floral Design.
Refunds
Once we have received and inspected the returned item, or where a claim has been approved following our assessment, any approved refund will be processed to the original payment method within 5 working days.
Contact Us
Millers Floral Design
📞 0161 633 5842